Your membership benefits are associated with your chosen Best for Pet clinic. If you need to visit another Best for Pet clinic for reasons such as travelling or requiring an urgent appointment, you can use your benefits at participating clinics subject to their availability. If you are moving permanently, we can arrange to transfer your membership to another Best for Pet clinic near you. Click here to find participating Best for Pet Clinics. Don’t forget you also have access to VetChat online consultations 24/7.

You may cancel your membership at anytime, please see our Terms and Conditions to determine if there will be a cancellation fee and how this is calculated.  Simply notify us in writing via the Cancellation Form.

Yes, additional pets receive over 10% discount off the price of their annual membership. 

No, the membership is tailored to each pet and cannot be transferred.

To update your payment details securely, please get in touch with Debit Success (our 3rd party payment provider) directly: Australian customers New Zealand customers

Your Best for Pet Wellness Plan membership is paid in monthly payments. You can sign up either online or at your chosen Best for Pet Wellness Plan clinic. Your membership fees will be debited monthly by our payment partner, Debit Success.

No, pet insurance provides cover for accidents and illness in sick or injured pets, while the Best for Pet Wellness Plan is an annual program that provides affordable routine care for your pet not typically covered by pet insurance. Optimal routine care and preventative screening for health issues like disease are essential to maintaining pet health and well-being, which can lead to a longer, happier life.

If you join up in the clinic, you will have immediate access to your membership and discounts. If you join up online, please allow 2 business days for your membership to be turned on at your chosen vet clinic. Access to VetChat may take 24/48 hours.