Your membership benefits are associated with your chosen Best for Pet clinic. If you need to visit another Best for Pet clinic for reasons such as travelling or requiring an urgent appointment, you can use your benefits at participating clinics subject to their availability. If you are moving permanently, we can arrange to transfer your membership to another Best for Pet clinic near you. Click here to find participating Best for Pet Clinics. Don’t forget you also have access to VetChat online consultations 24/7.

You may cancel your membership at any time in the Best for Pet portal, please see our Terms and Conditions to determine if there will be a cancellation fee and how this is calculated.

Yes, additional pets receive over 10% discount off the price of their annual membership. 

No, the membership is tailored to each pet and cannot be transferred.

You can update your payment details via your online Best for Pet Pawtal. Log in and go to the ‘payments’ tab in the top right corner.​

Your Best for Pet Wellness Plan membership is paid in monthly payments, or a single annual payment. You can sign up online. You can change your payment method via your online Best for Pet Pawtal.

No, pet insurance provides cover for accidents and illness in sick or injured pets, while the Best for Pet Wellness Plan is an annual program that provides affordable routine care for your pet not typically covered by pet insurance. Optimal routine care and preventative screening for health issues like disease are essential to maintaining pet health and well-being, which can lead to a longer, happier life.

There is no waiting period to receive benefits but please let your chosen vet clinic know you signed up online if attending within 2 business days. You can start using VetChat immediately in your Best for Pet Pawtal.