No, pet insurance provides cover for accidents and illness in sick or injured pets, while the Best for Pet Wellness Plan is an annual program that provides affordable routine care for your pet not typically covered by pet insurance. Optimal routine care and preventative screening for health issues like disease are essential to maintaining pet health and well-being, which can lead to a longer, happier life.
There is no waiting period to join – you can start receiving the benefits of Best for Pet Wellness Plan today.
There is no waiting period to receive benefits but please let your chosen vet clinic know you signed up online if attending within 2 business days. You can start using VetChat immediately in your Best for Pet Pawtal.
Yes, you may claim the vaccination benefit against the vaccinations your pet received today.
As a Best for Pet Wellness Plan member, you can have as many standard consultations and revisits within standard clinic hours as you like with a vet or a vet nurse (subject to clinic availability). For peace of mind, you also have 24/7 free online access to vet support with VetChat.*
*Only available for registered Best for Pet Wellness Plan members, click here for full terms and conditions
Your membership benefits are associated with your chosen Best for Pet clinic. If you need to visit another Best for Pet clinic for reasons such as travelling or requiring an urgent appointment, you can use your benefits at participating clinics subject to their availability. If you are moving permanently, we can arrange to transfer your membership to another Best for Pet clinic near you. Click here to find participating Best for Pet Clinics.
Don’t forget you also have access to VetChat online consultations 24/7.
Your Best for Pet Wellness Plan membership is paid in monthly payments, or a single annual payment. You can sign up online. You can change your payment method via your online Best for Pet Pawtal.
Yes, additional pets receive over 10% discount off the price of their annual membership.
You can update your payment details via your online Best for Pet Pawtal. Log in and go to the ‘payments’ tab in the top right corner.
No, the membership is tailored to each pet and cannot be transferred.
Unfortunately, direct debit agreements are binding and are not able to be transferred to another person. If you simply need to update the account details for your membership payments (which can be in someone else’s name) then you can do this via the client Pawtal.
In the unfortunate circumstance that your pet passes away, you can terminate the membership and may be eligible for adjustments to remaining fees. Please contact us.
You may cancel your membership at any time in the Best for Pet portal, please see our Terms and Conditions to determine if there will be a cancellation fee and how this is calculated.
