TERMS AND CONDITIONS

Best for Pet® is an annual preventative wellness program for pets brought to you by VetPartners Australia Pty Ltd ACN 114 962 453 (‘VP’). The program allows members access to select veterinary services on an annual basis at participating veterinary clinics. The program is designed to be preventative care to help keep pets healthy, it is not an insurance program or a substitute for pet insurance. Not all veterinary services are covered by the program and we recommend that you confirm the services that are part of the program with your participating veterinary clinic. By joining the Best for Pet® program, members agree to be bound by these terms and conditions as between VP, the member and their participating veterinary clinic, and any additional terms and conditions notified to the member by their participating veterinary clinic. Members can contact their participating veterinary clinic, the Best for Pet support team ([email protected]) or seek your own independent advice about these terms and conditions.

MEMBERSHIP

Members must sign up to the program for 12 month periods, which will automatically renew for further consecutive 12 month periods unless membership is terminated by the member or VP in accordance with these terms. Members can only register their own dog or cat, the program is not available to other pets. An annual membership is limited to the pet nominated by the member. A separate membership must be purchased for each additional pet owned by a member to be part of the program, and each additional pet registered to the same owner in the program will receive a 10% discount on the annual membership fee. VP will make reasonable efforts to remind members before the end of any 12 month period that their membership is due to renew by sending a notification to the member’s registered email address. Members are solely responsible for checking the terms of their membership, including renewal, and must ensure that they update their participating veterinary clinic of any changes to their contact details, including their email address and phone number. VP will not be liable for any delay or disruption in communication due to incorrect or outdated member contact details. Unless the member notifies their participating veterinary clinic at least 30 days before the end of any 12 month period of membership that the member does not wish to renew, their membership will automatically renew for another 12 months.


MEMBERSHIP FEES

The membership fees are as specified from time to time on our website. Members must pay their annual membership fee through an initial payment and 11 subsequent equal monthly instalments in the first 12 months. Renewed memberships must be paid through 12 equal monthly instalments. Members may also choose to pay the full annual membership fee upfront. Payment must be made by direct debit authority from the member’s nominated bank account or credit card, or paid at the members’ participating veterinary clinic. Any dishonoured direct debit will incur a $10 dishonour fee which is payable at the next direct debit drawing, which the member acknowledges and agrees is a reasonable initial pre-estimate of the costs to be incurred by VP or its agents in connection with that default. Participating veterinary clinics may engage a third party provider to facilitate the payment of membership fees, and members will be responsible for compliance with the terms of any such third party payment services provider. If a member fails to pay an instalment of their membership fee, the participating veterinary clinic may, directly or through a third party provider, recover (at the member’s cost) any outstanding membership fee, including any administrative, service, or legal fees, and applicable interest associated with the outstanding membership fee or the recovery process. The annual membership fee will be reviewed on 1 October each year. Members will be advised of any change in the membership fee, which will apply from the next anniversary of their membership unless the member notifies their participating veterinary clinic not to renew their membership at least 30 days before the end of the then current membership period.


CANCELLATIONS

Memberships are for a 12 month period. Members may choose not to renew their membership by sending an email to their participating veterinary clinic up to 30 days before expiry of the current membership period. Members wishing to cancel within their 12 month period should contact their participating veterinary clinic to discuss cancellation.  Members may cancel their membership at any time without penalty if their pet has passed away. Otherwise, members that cancel within their 12 month membership period may be required to pay (whichever is less):

  • the difference between the savings obtained on the services provided by their participating veterinary clinic through their membership in the program and the total amount of membership fees paid to date; and
  • the amount of membership fees for the remainder of the 12 month membership period.

Any reconciliation payment must be paid by direct debit or by payment to the member’s participating veterinary clinic prior to the cancellation becoming effective. If the reconciliation payment is not received, cancellation will not occur and the member will continue to incur liability for regularly scheduled payments.


MEMBERSHIP BENEFITS

Subject to the specific benefits and services offered at a member’s participating veterinary clinic, members may have the opportunity to enjoy the following benefits and services at their participating veterinary clinic in each 12-month membership period:

  • All routine core and recommended annual vaccinations as prescribed by the treating veterinarian at the clinic, including core canine and feline vaccinations, annual boosters for infectious canine cough (i.e. kennel cough), leptospirosis (where prevalent in the member’s local area) and FIV vaccinations. Non-routine vaccinations or vaccinations for exotic or emerging disease conditions are not included in the program.
  • Unlimited veterinarian and veterinary nurse consultations, provided that an appointment has been made with the clinic during normal clinic hours, up to a maximum of 20 minutes. Consultations performed without an appointment, or outside of normal clinic hours, including weekends and/or public holidays, house calls, veterinary specialists or behaviour consultations, or which exceed 20 minutes are not included in the program and additional charges may apply. Consultations may be performed by a veterinary nurse or veterinarian at the discretion of the participating veterinary clinic.
  • Unlimited emergency consultations (available at selected participating emergency clinics), which can only be used if your pet requires urgent or critical health care which is vital to its life and when your normal veterinary clinic is closed (typically between the hours of 6PM and 8AM). Emergency consultations do not include non-life threatening care that is not urgent or non-critical. Additional costs may apply if your pet requires emergency medical treatment. Visit bestforpet.com.au/our-clinics to find your nearest veterinary emergency hospital.
  • One (1) preventative health care screen, including a preventative blood and urine test. These tests are preventative in nature for the purposes of identifying potential illness or management of conditions. Additional charges may apply if comprehensive testing or diagnostic work is required.
  • One (1) microchip, only if required. A microchip will not be required if your pet currently has one.
  • Up to $250 off one (1) dental procedure annually. This discount cannot be used in conjunction with any other offer or promotion, including the 10% discount on professional veterinary services below.
  • 10% discount on professional veterinary services, including procedures, surgery, and imaging performed by your treating veterinarian at the clinic during the membership period. This does not include any specialist or referral services.
  • 10% discount on parasite prevention, heartworm control (including an annual heartworm injection (SR12) administered by your treating veterinary at the clinic), pet food and retail products purchased at the clinic during the membership period.
  • Two (2) nights of standard cat boarding (if available at the participating veterinary clinic and subject to booking availability) twice per membership year.
  • Four (4) nail trims for cats or dogs provided that no sedation is required. This may be performed by a veterinary nurse or veterinarian at the clinic.
  • Four (4) ‘do it yourself’ hydro baths (if available at the participating veterinary clinic).

 

All membership benefits and services are not guaranteed to be available at all participating veterinary clinics and will be subject to the professional recommendation of the treating veterinarian at the clinic and availability. Membership benefits are subject to change and appropriate substitutions at VP and/or the participating veterinary clinic’s reasonable discretion. Membership benefits and discounts are not to be used in conjunction with any other offer and cannot be exchanged or redeemed for cash or other consideration. Membership benefits may be redeemed within the membership period only and expire at the end of each 12-month membership period or on termination for any reason and do not accumulate. Any additional goods, services, consultations and/or treatments not covered by the program (including any additional consultation hours, diagnostic work and medications) will be payable at the participating veterinary clinic’s standard current fee schedule.


FAIR USE AND MEMBER CONDUCT

Members accept that membership benefits are subject to reasonable usage, as determined by the participating veterinary clinic at its sole discretion. Participating veterinary clinics may exclude membership entitlements to members on the basis of unreasonable or excessive use, by notifying the member of the unreasonable use in writing and if such usage continues, terminate the membership.  Members must comply with these terms at all times during any membership period. Member must at all times in connection with the Best for Pet® program conduct themselves in a safe, lawful, honest, respectful, and appropriate manner. Abuse, harassment, threatening behaviour, and other misconduct in respect of veterinary clinic staff, customers, patients, or other person or animal in connection with the Best for Pet® program will not be tolerated. VP reserves the right to suspend or terminate a member’s membership at any time if, in its sole discretion, VP suspects or determines that a member has breached or is in breach of these terms.

 

TERMINATION

Members must comply with these terms at all times during any membership period.  In addition to any other rights under these terms, if a member breaches these terms then VP may notify the member of such breach in writing.  If the breach is not remedied in the timeframe required by VP (acting reasonably), then VP may terminate the membership.

 

LIABILITY

To the maximum extent permitted by law, VP will not be liable for any loss, cost, damage, expense, or claim arising from any failure, default, or delay in the supply of services or the membership benefits to members if, and during the period in which, such failure, default, or delay is caused by events or circumstances beyond VP’s reasonable control. If such circumstances occur, VP may elect to suspend all or part of the supply of services or benefits to members or terminate the Best for Pet® membership program on notice to members. VP does not other warrant that the Best for Pet® program or any of the membership benefits will be available to members at any particular time or on an ongoing basis. Subject to compliance with applicable law, VP may otherwise elect to discontinue the Best for Pet® program at any time on notice to members. Subject to the non-excludable provisions of the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) and any other non-excludable term implied by law, the benefits and services are provided on an “as-is” basis without warranties of any kind (including the availability of any of the services provided), either express or implied, and VP excludes all warranties, representations and liability of any kind (including in negligence) in connection with the benefits and the services. To the extent that VP’s liability cannot be excluded in accordance with the foregoing, VP limits that liability, to the maximum extent permitted by law, to (at its discretion):

  • refund of membership fees paid in connection with affected membership benefits;
  • re-supply of the services or membership benefits;
  • payment of the cost of having the services or membership resupplied; or
  • payment in the amount of $10 or such greater amount that is the minimum permitted by law.

VP provides the program via participating veterinary clinics and any right, benefit, exclusion or limitation of liability in these terms for VP also applies for the benefit of each of the participating veterinary clinics to the extent permitted by applicable law.


GENERAL

These terms are governed by the laws in force in New South Wales, Australia.  You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia and any courts which may hear appeals from those courts. Invalidity of any provisions in these terms does not affect any other provisions.  Any delay or failure by us to enforce any rights under these terms does not constitute waiver. We collect, store, use, and disclose personal information we receive from you or third parties in connection with the Best for Pet® membership program in accordance with our Privacy Policy . We may from time to time make changes to these terms, and we’ll try to bring those changes to your attention.  Your continued use of the membership benefits means after a change to the terms has been notified to members means that you have accepted any changes we have made (subject to your cancellation right above). You are responsible for ensuring that the contact details we have for you are correct and up to date.

Version: 30 November 2020