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Contact Us2022-07-28T14:40:06+10:00

Frequently Asked Questions

Is there a waiting period to receive benefits?2022-06-15T21:16:19+10:00

If you join up in the clinic, you will have immediate access to your membership and discounts. If you join up online, please allow 2 business days for your membership to be turned on at your chosen vet clinic.

Access to VetChat may take 24/48 hours.

Is Best For Pet like insurance?2022-06-15T21:18:02+10:00

No, pet insurance provides cover for accidents and illness in sick or injured pets, while BEST FOR PET is an annual program that provides affordable routine care for your pet not typically covered by Pet Insurance. Optimal routine care and preventative screening for health issues like disease are essential to maintaining pet health and well-being, which can lead to a longer, happier life.

How is my membership paid?2022-06-15T21:21:10+10:00

Your BEST FOR PET membership can be paid for in two ways:

  1. Monthly Payments
    You can sign up either online or at your chosen BEST FOR PET clinic.
    Your membership fees will be debited monthly by our payment partner, Debit Success.
  2. Upfront Payment
    You can pay your yearly membership fee upfront at your chosen BEST FOR PET clinic.
How can I update my credit card or debit account details for my monthly payments?2022-06-15T21:25:47+10:00

To update your payment details securely, please get in touch with Debit Success (our 3rd party payment provider) directly:

Australia: https://debitsuccess.com.au/contact/customers/
New Zealand: https://debitsuccess.co.nz/contact/customers/

Can I transfer the membership to another pet?2022-06-15T21:28:12+10:00

No, the membership is tailored to each pet and cannot be transferred.

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