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Contact Us2023-10-27T00:16:26+11:00

Frequently Asked
Questions

Frequently Asked
Questions

How many free consultations or revisits can I have with the vet or vet nurse?2023-10-19T01:10:26+11:00

As a Best for Pet Wellness Plan member, you can have as many standard consultations and revisits within standard clinic hours as you like with a vet or a vet nurse (subject to clinic availability). For peace of mind, you also have 24/7 free online access to vet support with VetChat.

*Only available for registered Best for Pet Wellness Plan members, click here for full terms and conditions

My pet received their vaccinations today. Can I claim my vaccination benefit?2023-10-19T01:10:55+11:00

Yes, you may claim the vaccination benefit against the vaccinations your pet received today.

How long is the waiting period to join?2023-10-19T01:11:14+11:00

There is no waiting period to join – you can start receiving the benefits of Best for Pet Wellness Plan today.

What happens to my membership if my pet passes away?2023-10-19T01:11:43+11:00

In the unfortunate circumstance that your pet passes away, you can terminate the membership and may be eligible for adjustments to remaining fees. Please contact us.

If my pet lives with someone else, can the membership transfer?2023-10-19T01:08:14+11:00

Only memberships paid upfront can transfer between owners. Unfortunately, due to direct debit agreements, memberships cannot be transferred when this is the payment method.

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