Frequently Asked
Questions
Frequently Asked
Questions
Logging into My Pawal is a breeze. Simply follow these steps:
Step 1. Go direct to the members area or via the Best for Pet website
Step 2. Enter your username and password. If you haven’t received these, click ‘Not a member?’ to register
Step 3. Click ‘Log in’ and you’re all set!Not sure what your username is? It’s the email address you used when you joined the wellness plan for your pet.
It happens to the best of us! Here’s how you can reset your password in a few easy steps:
Step 1. Go direct to the members area or via the Best for Pet website
Step 2. Click ‘Forgot your password?’
Step 3. Enter the email address linked to your account and click ‘Reset Password’
Step 4. Check your inbox for an email with instructions to reset it
Still having trouble or unsure which email you’ve used? No worries – contact our support team, and we’ll sort it out for you.
Uh-oh! It looks like there was an issue with your payment. To fix it, follow these steps:
Step 1. Log in to your My Pawtal account
Step 2. Click on the profile icon at the top of the screen and select ‘Payment’
Step 3. Select ‘Payment Method’, then update your card details
Step 4. Click ‘Confirm’ and you’re done!
Once your payment details are updated, we’ll retry the payment in 3 days. You can learn more about managing payments in My Pawtal below.
It’s easy to update your payment details in My Pawtal! Just follow these simple steps:
Step 1. Log in to your My Pawtal account
Step 2. Click on the profile icon at the top of the screen and select ‘Payment’
Step 3. Select ‘Payment Method’, then update your card details
Step 4. Click ‘Confirm’ and you’re done!
Once your payment details are updated, we’ll retry the payment in 3 days.
In the ‘Payments’ section, you can also view your payment history, see any customer credits, and check when your next payment is due.
We’re sorry for any confusion! Updating your pet’s details in My Pawtal is quick and easy:
Step 1. Log in to My Pawtal
Step 2. Click on the profile icon and select ‘Profile’
Step 3. Select ‘Edit’, update your details and then hit ‘Save’
If you’re still having trouble, our support team will be happy to assist you.
