How can I update my credit card or debit account details for my monthly payments?
To update your payment details securely, please get in touch with Debit Success (our 3rd party payment provider) directly: Australian customers New Zealand customers
How is my membership paid?
Your Best for Pet Wellness Plan membership is paid in monthly payments. You can sign up either online or at your chosen Best for Pet Wellness Plan clinic. Your membership fees will be debited monthly by our payment partner, Debit Success.
Is Best For Pet Wellness Plan like insurance?
No, pet insurance provides cover for accidents and illness in sick or injured pets, while the Best for Pet Wellness Plan is an annual program that provides affordable routine care for your pet not typically covered by pet insurance. Optimal routine care and preventative screening for health issues like disease are essential to maintaining pet health and well-being, which can lead to a longer, happier life.
Is there a waiting period to receive benefits?
If you join up in the clinic, you will have immediate access to your membership and discounts. If you join up online, please allow 2 business days for your membership to be turned on at your chosen vet clinic. Access to VetChat may take 24/48 hours.
