Helping your pet arrive calm and ready for their appointment
A smooth journey can make all the difference.
The journey to the clinic is the first part of your pet’s veterinary visit – and how they travel can influence how they feel when they arrive.
Many pets become excited or anxious before they even reach the clinic. New smells, movement, unfamiliar noises and previous experiences can all contribute to their emotions.
The good news is that a few simple steps can help make travelling more comfortable and reduce stress before your appointment begins.
Travelling with Dogs
Set your dog up for a comfortable journey
Dogs often enjoy travelling in the car, but some may become restless or anxious. Keeping the journey calm and predictable can help them feel more relaxed.
Before you leave
- If appropriate, take your dog for a short walk before the appointment.
- Allow time for a toilet break before getting into the car.
- Bring your dog’s favourite treats or a familiar toy.
- Leave with plenty of time so you don’t feel rushed.
During the journey
Whenever possible:
- Secure your dog safely using an appropriate seatbelt harness or travel crate.
- Drive smoothly and avoid sudden acceleration or braking.
- Keep the temperature comfortable.
- Play quiet music if your dog finds it calming.
- Speak in a calm, reassuring voice.
If your dog becomes excited, try not to constantly reassure them or tell them to “calm down”. Instead, remain relaxed and allow them to settle naturally.
Dogs often take emotional cues from their owners. The calmer you remain, the more confident your dog is likely to feel.
Travelling with Cats
Helping your cat feel safe
Most cats are happiest in familiar surroundings, so travelling can sometimes feel overwhelming.
Creating a calm, predictable journey can make a big difference.
Before leaving home
Leave the carrier somewhere familiar a day or two before the appointment so your cat can explore it at their own pace.
Adding a soft blanket with familiar scents can help the carrier feel like a safe place rather than something associated only with vet visits.
If your cat is already comfortable using the carrier, reward them with treats and praise.
During the journey
Always transport your cat in a secure carrier.
To help them feel more comfortable:
- Keep the carrier level and stable.
- Place it on a secure surface rather than allowing it to slide around.
- Cover the carrier with a lightweight towel if this helps your cat feel more secure.
- Avoid opening the carrier during the journey.
Some cats prefer a quieter environment during travel, while others benefit from gentle conversation from their owner.
Cats often feel safer when they can hide. Keeping the carrier partially covered may help reduce visual stimulation and make the journey less stressful.
Arriving at the Clinic
Take a moment before you head inside
When you arrive, there’s no need to rush.
If your pet seems excited or nervous, give them a minute to settle before entering the clinic.
Many clinics are happy for nervous pets to wait outside or in the car until the veterinary team is ready. Simply let reception know when you arrive.
In the Waiting Room
Waiting rooms can be busy places with unfamiliar pets, people and sounds.
Some simple steps can help your pet feel more comfortable while they wait.
For dogs
Keep your dog close to you using a short lead.
Reward calm behaviour with praise or treats.
Avoid greeting other pets unless both owners are comfortable.
Give your dog space if another pet appears nervous.
For cats
Whenever possible:
- Keep your cat inside their carrier.
- Place the carrier on a chair or bench instead of the floor.
- Leave the towel over the carrier if it helps your cat feel secure.
- Avoid opening the carrier until your veterinary team asks you to.
Cats generally feel safer when they are elevated and partially hidden. Placing the carrier on a chair with a towel over it can help reduce stress while waiting.
If Your Pet Becomes Anxious
Every pet is different.
If your pet starts showing signs of stress – such as panting, hiding, trembling, barking, growling or trying to escape – don’t worry.
These behaviours are common and don’t mean your pet has done anything wrong.
Let our reception team know how your pet is feeling.
We can often suggest a quieter place to wait or adapt the appointment to help your pet feel more comfortable.
When to Tell Us
Please let us know before or when you arrive if your pet:
- Has become anxious during previous vet visits.
- Is worried around unfamiliar people or animals.
- Doesn’t enjoy being handled.
- Has previously tried to escape, scratch or bite when frightened.
The more we know before the appointment begins, the better we can tailor the visit to your pet’s needs.
Quick Checklist Before You Walk In
Before entering the clinic, take a moment to check:
