Frequently Asked
Questions
Frequently Asked
Questions
As a Best for Pet Wellness Plan member, you can have as many standard consultations and revisits within standard clinic hours as you like with a vet or a vet nurse (subject to clinic availability). For peace of mind, you also have 24/7 free online access to vet support with VetChat.
*Only available for registered Best for Pet Wellness Plan members, click here for full terms and conditions
Yes, you may claim the vaccination benefit against the vaccinations your pet received today.
There is no waiting period to join – you can start receiving the benefits of Best for Pet Wellness Plan today.
In the unfortunate circumstance that your pet passes away, you can terminate the membership and may be eligible for adjustments to remaining fees. Please contact us.
Only memberships paid upfront can transfer between owners. Unfortunately, due to direct debit agreements, memberships cannot be transferred when this is the payment method.
Cancel Subscription
Cancel Subscription
We’re sorry to hear you’re looking to cancel your wellness plan. Please use the form below to submit your cancellation request and we aim to get back to you within 7 working days. Just so you know, all cancellations will be handled in line with our terms and conditions.