We’re currently experiencing some delays due to a recent Best for Pet upgrade. We appreciate your patience during this time. Please check out our FAQs for more information and how to contact us.

We’re currently experiencing some delays due to a recent Best for Pet upgrade. We appreciate your patience during this time. Please check out our FAQs for more information and how to contact us.

Cancellation Request Form

Cancellation Request Form

Cancellation Request Form2023-12-15T16:32:48+11:00

Frequently Asked
Questions

Frequently Asked
Questions

How many free consultations or revisits can I have with the vet or vet nurse?2024-09-30T23:53:33+10:00

As a Best for Pet Wellness Plan member, you can have as many standard consultations and revisits within standard clinic hours as you like with a vet or a vet nurse (subject to clinic availability). For peace of mind, you also have 24/7 free online access to vet support with VetChat.*

*Only available for registered Best for Pet Wellness Plan members, click here for full terms and conditions

My pet received their vaccinations today. Can I claim my vaccination benefit?2023-10-19T01:10:55+11:00

Yes, you may claim the vaccination benefit against the vaccinations your pet received today.

How long is the waiting period to join?2024-09-30T23:52:10+10:00

There is no waiting period to join – you can start receiving the benefits of Best for Pet Wellness Plan today.

What happens to my membership if my pet passes away?2024-10-01T00:03:15+10:00

In the unfortunate circumstance that your pet passes away, you can terminate the membership and may be eligible for adjustments to remaining fees. Please contact us.

If my pet lives with someone else, can the membership transfer?2024-10-01T00:02:57+10:00

Unfortunately, direct debit agreements are binding and are not able to be transferred to another person. If you simply need to update the account details for your membership payments (which can be in someone else’s name) then you can do this via the client Pawtal. ​

Cancel Subscription

Cancel Subscription

We’re sorry to hear you’re looking to cancel your wellness plan. Please use the form below to submit your cancellation request and we aim to get back to you within 7 working days. Just so you know, all cancellations will be handled in line with our terms and conditions.

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